Shipping policy

Last updated: 1 July 2026

Delivery Area

We currently deliver within Croatia only.

Delivery Times

Orders placed before 11:00 AM are processed and shipped the same day. Orders placed after 11:00 AM are shipped the following business day. Delivery within Croatia takes 2–4 business days from dispatch.

Delivery Costs

Shipping costs are calculated at checkout based on order weight/value and delivery location. We do not currently offer free shipping; delivery fees apply to all orders.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with tracking information (where available via our courier partner).

Delivery Issues

If your order hasn't arrived within the expected timeframe, or arrives damaged, contact us at contact@tuktukbasket.hr with your order number.

Failed Delivery Attempts

If a delivery attempt fails due to an incorrect address or unavailability to receive the package, additional delivery charges may apply for redelivery.