Refund Policy

Last updated: 1 July 2026

When You're Entitled to a Refund

You exercised a valid right of withdrawal for an eligible (unopened, non-perishable) item within 14 days, per our Return Policy.
Your order arrived damaged, defective, or incorrect.
Your order was cancelled by us (e.g. due to stock unavailability) before dispatch.

Refund Process

Once your return is received and inspected, or your claim is verified, we will notify you of the approval status. Approved refunds are processed to your original payment method within 14 days. Depending on your bank/card provider, it may take a few additional business days for the funds to appear.

Non-Refundable Situations

Opened or unsealed food items returned for reasons other than defect (per EU withdrawal-right exemption for hygiene-sealed/perishable goods).
Items returned without proof of purchase or outside the return window.